About Social Driver:
Social Driver is a digital agency, trusted by the world's leading corporations and nonprofit organizations for social media, websites, and digital marketing. We are focused on providing strategic solutions that are based on experience working with almost 300 clients in 13 sectors, world-class expertise and capabilities in digital and social media, and a culture of long-term client partnerships — that’s why our tagline is Experience Digital With Us.
Social Driver is headquartered in Washington, DC with additional teams in Bellingham, WA, Chicago, IL, and Kansas City, MO. Our company mantra captures our mission, culture and values: “we believe the future is bright, all progress is social, and the drivers make history.” We aim to provide our clients with digital solutions that help them meet their goals and, through that work, make an impact for a brighter future. Our vision is “to be the trusted digital agency partner with all of the strategies and creative to connect with people today.”
In this role, you provide project management to ensure that our projects are completed on time and on budget while still ensuring that the client receives the best possible experience along with an amazing digital solution.
This job is based in our lovely downtown Washington, DC office.
Social Driver provides full-service digital agency solutions to our clients ranging across digital marketing, social media management, digital advertising, website design and development, content and video production, and other digital solutions.
As an important part of their team, our clients expect that Social Driver provide world-class service, set clear expectations, communicate professionally, deliver on time, follow up quickly, make next steps easy to understand, and update project plans and task lists as needed. The Project Management Team provides services to support all of these client expectations.
Client projects at Social Driver are delivered as a cross-functional organization. We divide our delivery among multiple teams, each with expert-level focus, including teams focused on sales, social media management, graphic design and video production, content writing, advertising, user experience, and website development. The Project Management Team is responsible for being the bridge that links together clients and these internal delivery teams.
For each client, the Project Management Team works together to serve as the main point of contact, draft project management plans, lead regular check-in calls, schedule and assign tasks to other internal teams, process scopes of work in coordination with sales and finance, report on project statuses and budgets, adjust project plans, and, importantly, ensure that each client has an exceptional customer experience while working with Social Driver.
Our tagline, Experience Digital With Us, captures the spirit of the Project Management Team:
Experience: To provide world-class customer service and project management to clients in a variety of sectors including Healthcare, Education, and Causes with clients including startups, corporations, nonprofits, and associations, while building on our history of working with nearly 300 clients.
Digital: To deliver on-time, on-budget, and quality digital solutions ranging across marketing, social media, advertising, and websites. This team connects clients to the digital heavy hitters that work at Social Driver.
With Us: To build collaborative partnerships with our clients and internal teams by providing world-class customer service, proactive communications and solutions, and high-quality deliverables.
The Project Manager is a hands-on execution role that requires knowledge of project management and client delivery operations. The project management team works across all of our digital solutions and services including website design and development, social media management and advertising, as well as live-action and animated video production.
Specifically, you will:
Serve as project manager on digital projects including website redesign, social media advertising, social media campaigns, graphic design and branding, and animated and live-action videos
Provide exceptional customer service so that clients understand their project plans and project status, process incoming requests from clients in a timely manner, and proactively communicate with clients until all tasks are completed
Lead meetings including client kickoffs, project check-in calls, and internal team meetings
Use project management tools including Asana, and Basecamp
Track and report on each project status with the goal of on-time and on-budget delivery
Allocate and assign tasks to the other delivery teams and assist fellow project managers with allocations across the agency
Support the contracting process for new business and work with department team leads on accurate scopes of work
Assist the development team in troubleshooting Wordpress and Drupal website maintenance requests
You will report directly to the Vice President of Operations.
2+ years of agency project management
Working knowledge of Wordpress and/or Drupal
Strong organizational skills and process oriented
Excellent customer service skills
Strong written and verbal communications
Able to work independently and with a team
Experience with project management tools: Asana and Basecamp
Experience with G Suite (Google)
Experience with Excel and Word applications
How to Apply:
Apply online with your resume and a cover letter that outlines how you would be a great fit for the position.
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