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Social Driver

Director of User Experience

Client Services – Washington, District of Columbia
Department Client Services
Employment Type Full-Time

About Social Driver:

Social Driver is a digital agency, trusted by the world's leading corporations and nonprofit organizations for social media, websites, and digital marketing. We are focused on providing strategic solutions that are based on experience working with almost 300 clients in 13 sectors, world-class expertise and capabilities in digital and social media, and a culture of long-term client partnerships — that’s why our tagline is Experience Digital With Us.

Social Driver is headquartered in Washington, DC with additional teams in Bellingham, WA, Chicago, IL, and Kansas City, MO. Our company mantra captures our mission, culture and values: “we believe the future is bright, all progress is social, and the drivers make history.” We aim to provide our clients with digital solutions that help them meet their goals and, through that work, make an impact for a brighter future. Our vision is “to be the trusted digital agency partner with all of the strategies and creative to connect with people today.”

In this role, you will serve as the leader of Social Driver’s User Experience (UX) team and function. This position can be based in our downtown Washington, DC or Kansas City, MO offices.

Director of User Experience - Role Description:

Do you love consulting with clients to find creative solutions to website opportunities and challenges? Do you love shaping website content strategies and architectures? Do you love leading and mentoring teams? Do you love asking challenging questions and working on a variety of projects? Then this position is for you.

The Director of User Experience is a hands-on execution role that requires expert-level knowledge of UX and information architecture. This role is also a team lead role that requires a passion for growing and mentoring other members of the UX Team, fostering a culture of collaboration, coordinating with other teams and leadership at Social Driver, and leading client-facing conversations including intake meetings and project-related calls.

If you have website strategy mindset and you are looking to build something on which you can put your own stamp, this is an amazing opportunity for you.

Specifically, you will:

  • Serve as a senior user experience specialist on selected projects and oversee/support the other UX specialists on their assigned projects.

  • Lead client meetings including presenting, working through exercises, and presenting your work and speaking to its merit.

  • Lead and mentor a small team of user experience specialists to build a team-based culture and motivational spirit for the user experience practice at Social Driver.

  • Ensure the highest level of quality and ensure that client commitments and goals are met.

  • Find creative solutions to client requirements that can be accomplished within the budget and timeline.

  • Create user friendly taxonomies and content architecture by taking disorganized website content and make sense of it for both users and staff at the client organization.

  • Help clients shape content to the web by being an excellent writer who understands how web copy differs from other mediums.

  • Coordinate and work with other departments including website designers and developers, project managers, account managers, and marketing specialists.

  • Use project management tools including Asana, Basecamp, and similar platforms.

  • Allocate and assign tasks to the user experience team.

Skills:

  • You are a natural leader, teacher, and a mentor.

  • You are extremely comfortable in front of a room full of clients presenting, working through exercises, and presenting your work and speaking to its merit.

  • You like to ask questions, listen to answers, and are able to clearly express your opinions in ways that build consensus.

  • You are a team player and enjoy working with the design, strategy, SEO, and development teams to deliver your clients the best solutions.

  • You live and breathe taxonomies and content architecture. You can take the most disorganized site and make sense of it.

  • You are an excellent writer who understands how web copy differs from other copy.

  • You understand how to craft precise and clear language to communicating ideas effectively.

  • You act, present and rationalize your work as a subject matter expert to stakeholders.

  • You understand and can speak to the importance of a cohesive brand story across the entire ecosystem of a site or product.

  • You have no problem using whiteboards, sketch pads, or a laptop to quickly hash out ideas and solutions.

  • You love research and use it as your primary tool to defend best practices and help clients find creative solutions to their toughest problems.

  • You are a master multitasker. You are able to work on multiple projects at one time and meet deadlines.

Skills/Requirements:

  • Bachelor's Degree required

  • 5+ years of website UX, UI and/or IA experience required

  • Agency and/or consulting experience required

  • Team leadership and people management experience required

  • Strong written communications and customer service skills

  • Exceptional analytical, communication (both written and spoken), and presentation skills with the ability to operate with energy and flexibility

  • Self-starter with strong time management, organizational skills, and the ability to manage multiple high-profile relationships in a fast-paced environment

  • Advanced knowledge of WordPress and Drupal

  • Advanced knowledge of content migration strategies

  • Advanced knowledge of website design best practices

  • Advanced knowledge of website content best practices  

  • Moderate knowledge of HTML and CSS

  • Moderate knowledge of SEO

  • Experience work with nonprofits and/or association clients

  • Experience with Sketch and some Adobe (Photoshop/Illustrator)

Role Location:

  • Washington, DC

  • Kansas City, MO

How to Apply:

  • Please apply online with your resume, and a cover letter that outlines how you would be a great fit for the position.

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  • Location
    Washington, District of Columbia
  • Department
    Client Services
  • Employment Type
    Full-Time
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