About Social Driver:
Social Driver is a digital agency with the strategies, ideas, creative, and technology to connect with people today, across websites, social media, branding, marketing, advocacy, and more. Our vision is to be the trusted agency partner for our clients. Our company mantra captures our mission, culture, and values: “We believe the future is bright, all progress is social, and the drivers make history.” We aim to provide our clients with digital solutions that help them meet their goals and, through that work, make an impact for a brighter future.
About this position:
Are you interested in working hands-on with clients that are creating impact on and offline? Are you an expert in the latest social media trends? Are you a passionate professional, a self-starter, and an excellent writer? Do you want to work with a world-class team? If so, then this position is for you.
In this role, you will work directly with the clients to develop and implement social media strategies and campaigns that will lead them to exceeding their most challenging communications and brand goals. You will be part of a team that works together to build and execute modern communications and marketing campaigns. This is a great opportunity to work in a cross-functional team that includes project and account managers, content and creative specialists, and other digital experts.
On a daily basis, you will manage and monitor paid/organic social media channels, perform community management activities, identify opportunities for brand engagement, and create social media metrics reports. You will be a trusted advisor to the client and their social media expert on a day-to-day basis.
This role requires attending and potentially leading in-person meetings with the client team. Like many communications roles, this position requires a flexible work schedule in support of client needs. Some of your responsibilities, including social media monitoring and management, will need to be managed outside of normal business hours.
Social Media Specialist - Role Description:
Manage and monitor paid/organic social media channels
Perform community management activities and identify opportunities to build engagement
Create or refresh documented processes for managing social media channels, working with the client to get approval. This includes creating a bank of pre-approved responses and replies to customers’ social media posts, as well as documenting best practices and guidance for social media channel management
Use social media listening and management tool(s) to monitor and respond to online conversations
Develop and implement paid social and digital media plans, clearly outlining recommendations on budget, copy, and creative
Monitor and optimize social and digital ads on an ongoing basis to ensure top performance that meet the client’s goals
Provide social media reports and discuss insights with clients, making strategic recommendations to improve performance
Attend and lead in-person meetings with the client bringing innovative tactics and ideas to the team
Collaborate with the client, the Social Driver account team, and the client’s PR team on marketing and communications plans
You will report directly to our Director of Social and Digital Media.
Bachelor’s degree or equivalent experience required
3-5 years of experience in digital/social media marketing is required
Agency or client services experience is preferred
Strong written and verbal communication skills
Experience developing and executing paid social media strategies is preferred
Experience conducting audience research in support of campaign development
Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, and other social media best practices (Certification is a plus)
Experience with social media analytics/measurement tools
Experience writing and presenting social media metrics and Google Analytics reports
Self-starter with the ambition to lead a high-profile client engagement
Team player comfortable working in a multi-team environment (Social Driver, client, and other external agencies)
Critical thinker with problem-solving skills
Exceptional time-management skills
Ability to travel or work outside normal business hours as needed
Comfortable leading internal discussions and brainstorms
Up-to-date on current and upcoming social best practices and trends
Ability to problem solve and adjust as need be
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