About Social Driver:
Social Driver is a digital agency, trusted by the world's leading corporations and nonprofit organizations for social media, websites, and digital marketing. We are focused on providing strategic solutions that are based on experience working with almost 300 clients in 13 sectors, world-class expertise and capabilities in digital and social media, and a culture of long-term client partnerships — that’s why our tagline is Experience Digital With Us.
Social Driver is headquartered in Washington, DC with additional teams in Bellingham, WA and Kansas City, MO. Our company mantra captures our mission, culture and values: “we believe the future is bright, all progress is social, and the drivers make history.” We aim to provide our clients with digital solutions that help them meet their goals and, through that work, make an impact for a brighter future. Our vision is “to be the trusted digital agency partner with all of the strategies and creative to connect with people today.”
In this role, you will serve as the leader of Social Driver’s project management team and function. This position is based in our downtown Washington, DC office.
Social Driver provides full-service digital agency solutions to our clients ranging across digital marketing, social media management, digital advertising, website design and development, content and video production, and other digital solutions.
As an important part of their team, our clients expect that Social Driver provide world-class service, set clear expectations, communicate professionally, deliver on time, follow up quickly, make next steps easy to understand, and update project plans and task lists as needed. The Project Management Team provides services to support all of these client expectations.
Client projects at Social Driver are delivered as a cross-functional organization. We divide our delivery among multiple teams, each with expert-level focus, including teams focused on sales, social media management, graphic design and video production, content writing, advertising, user experience, and website development. The Project Management Team is responsible for being the bridge that links together clients and these internal delivery teams.
For each client, the Project Management Team works together to serve as the main point of contact, draft project management plans, lead regular check-in calls, schedule and assign tasks to other internal teams, process scopes of work in coordination with sales and finance, report on project statuses and budgets, adjust project plans, and, importantly, ensure that each client has an exceptional customer experience while working with Social Driver.
Our tagline, Experience Digital With Us, captures the spirit of the Project Management Team:
Experience: To provide world-class customer service and project management to clients in a variety of sectors including Healthcare, Education, and Causes with clients including startups, corporations, nonprofits, and associations, while building on our history of working with nearly 300 clients.
Digital: To deliver on-time, on-budget, and quality digital solutions ranging across marketing, social media, advertising, and websites. This team connects clients to the digital heavy hitters that work at Social Driver.
With Us: To build collaborative partnerships with our clients and internal teams by providing world-class customer service, proactive communications and solutions, and high-quality deliverables.
The Director of Project Management is a hands-on execution role that requires expert-level knowledge of project management and client delivery operations. This role is also a team lead role that requires a passion for growing and mentoring other members of the Project Management Team, fostering a culture of collaboration, coordinating with other teams and leadership at Social Driver, and leading client-facing conversations including kick-off meetings and check-in calls.
If you have an operational mindset and you are looking to build something on which you can put your own stamp, this is an amazing opportunity for you.
Specifically, you will:
Serve as a senior project manager on selected projects and oversee/support the other project managers on their assigned projects
Provide exceptional customer service so that clients understand their project plans and project status, process incoming requests from clients, and proactively communicate with clients until all tasks are completed
Lead and mentor a small team of project managers to build a team-based culture and motivational spirit for the project management practice at Social Driver (we know that project management can be hard and we want to build a culture of win-win support inside this team)
Ensure the highest level of quality and ensure that client commitments are met
Lead meetings including client kickoffs, project check-in calls, and internal meetings
Oversee project management processes and ensure that clients and Social Driver team members understand and follow these processes
Track and report on each project status with the goal of on-time and on-budget delivery
Use project management tools including Asana, Basecamp, and similar platforms
Allocate and assign tasks to the other delivery teams and project managers
Oversee the project hand-off between sales and the delivery teams, such as project briefs, scopes of works, and scheduling
Lead the contract renewal process for client support contracts and extensions
Manage the maintenance and support ticketing system and queue
5+ years of project management experience
Agency and/or consulting experience required
Team leadership and people management experience required
MBA, Masters in Project/Program Management, and/or Project Management Certification (or equivalent) required
Strong relationship-building skills, technically-minded and goal-driven
Exceptional analytical, communication (both written and spoken), and presentation skills with the ability to operate with energy and flexibility
Self-starter with strong time management, organizational skills, and the ability to manage change within a fast-paced environment
Experience with spreadsheets, project management software, Slack, G-Suite, and reporting management (Asana experience a plus)